Explore My Pro-folio
Strategic product leader blending deep software roots with hands-on AI product development to deliver high-impact, customer-focused solutions. From enterprise retail to building LLM-powered tools for a mental health nonprofit, I turn complexity into scalable products that drive measurable results, like $10M in sales gains, improved operational efficiency, and increased user engagement. My approach combines technical rigor, user empathy, and disciplined execution to create products that perform and make a difference.Explore my journey, projects, and purpose.
My Career Journey
30 years of building software, leading enterprise products, and driving AI operations — from foundational computer science to enterprise AI management.
Driving enterprise-scale AI operations, use case discovery, platform governance, knowledge base deployment, and conversational agent development across corporate and 400 theater operations.
Key Achievements:
- Scaled enterprise AI adoption 5× from 40 to 200 active licenses across Copilot 365, Claude, and ChatGPT in under 8 months, with 99% safety training completion and 57% of users saving 3+ hours per week.
- Led the end-to-end deployment of Reggie, a conversational AI agent rolled out to all 400 theater locations as first-line support for SOPs, troubleshooting, and operational knowledge.
- Architected and deployed an AI-powered Knowledge Base Management System (KBMS) to govern a library of 6,000–10,000 documents, automatically identifying conflicts, duplicates, and versioning issues.
- Designed and operationalized a structured AI use case discovery program and intake pipeline, evaluating and triaging 50+ opportunity submissions across business units.
Core developer and product collaborator building a patient-centric health information platform that empowers consumers to track health conditions longitudinally using AI.
Key Achievements:
- Led product design, dual-platform (iOS/Android) mobile app development, and Play Store release for Visit Recorder — an AI voice tool for capturing, transcribing, and summarizing doctor visits.
- Designed and driving implementation of TOC™ (Tenara One Connect), a TEFCA/FHIR-based patient record retrieval and clinical gap analysis system to consolidate records across providers.
- Generated complex FHIR R4 test bundles across LOINC, SNOMED, RxNorm, and UCUM terminology systems and evaluated Health Gorilla as QHIN intermediary.
- Conducted UX consulting, user testing, and growth operations to unify patient observations and EHR data into a cohesive consumer experience.
Led the creation of Spot Help, a conversational AI coaching agent, from initial concept through pilot testing and national production deployment on recoveryinternational.org.
Key Achievements:
- Deployed Spot Help live nationally on recoveryinternational.org, an AI coaching agent trained in RI’s 4-Step cognitive self-help method delivering on-demand mental health coaching.
- Designed a context-adaptive prompt architecture utilizing LLMs without RAG or custom fine-tuning, dramatically reducing nonprofit cost and complexity by leveraging pre-embedded cognitive methodologies.
- Built a native React evaluation test bench to facilitate iterative testing of prompt designs and agent behaviors with board members and end users.
- Engineered a custom WordPress plugin and secured official WordPress Plugin Store approval for national website deployment.
Aligned product strategies across all areas of the Pro-Contractor customer experience, prioritizing high-impact features for differentiation and adoption.
Key Achievements:
- Aligned product strategies driving 40% of the 2024 Pro Acceleration roadmap by identifying high-impact features.
- Applied Kano analysis, click path analysis, and competitive benchmarking to optimize the online project and quoting process for B2B/Pro contractors.
- Standardized data analysis frameworks and reporting for the Pro Enterprise Data Warehouse team, turning customer insights into actionable roadmap priorities.
Led critical enterprise technology initiatives across transportation management, perishable inventory planning, and in-stock optimization during Amazon’s platform consolidation.
Key Achievements:
- Led the $250M cold-chain Transportation Management System (TMS) build vs. buy replacement analysis, securing executive alignment and leading vendor negotiations.
- Resolved engineering–business deadlock by synthesizing UX research for an Excel-to-web perishable planning tool re-platforming, delivering 100% adoption and $10M annual sales growth.
- Directed product design and engineering for an in-stock management initiative, cutting non-perishable stockouts from 2.9% to 1.3%.
Ran an internal innovation lab reporting directly to the founder, leading zero-to-one product development for cloud video surveillance systems.
Key Achievements:
- Built a zero-to-one body-worn camera MVP for law enforcement and security, integrating body camera video with Eagle Eye’s cloud API platform.
- Expanded MVP scope based on user research into video curation, editing, and search, establishing CJIS security compliance and driving customer traction.
- Managed backlog via Agile, led customer journey mapping, and executed priority triage during critical production issues.
Designed network topologies, video surveillance systems, and automation platforms for commercial and enterprise clients.
Key Achievements:
- Designed high-performance network topologies using Ubiquiti networking hardware.
- Configured IP camera surveillance infrastructure and NVR recording systems.
- Programmed and deployed Control4 automation systems and client control interfaces.
Solution & Integration Architect in the Oracle Retail practice, leading technical store implementations for enterprise retail clients.
Key Achievements:
- Facilitated scoping interviews and executed proof-of-concept for Oracle POS (Xstore) and CRM at Foot Locker.
- Completed integration of PCI-compliant payment terminals and backend processes at Interstate Battery.
- Authored enterprise integration documentation and conducted internal enablement for Oracle CRM.
Progressed over 11 years from POS developer to Director of Store Technology, managing development/support teams and setting strategic direction across POS, omnichannel, payments, and CRM.
Key Achievements:
- Re-platformed 520 retail stores onto NCR hardware and Xstore POS as one of Xstore’s first major enterprise clients.
- Delivered "Ask Us" omnichannel in-store fulfillment (OMS/WMS integration), producing a 3% holiday sales lift and ~$30M in additional annual revenue.
- Quantified basket discount fraud to build coupon validation, recapturing $8M in sales and paying for the POS migration within one year.
- Modernized City Cash 2.0 loyalty program with CRM integration, boosting engagement ~30%, signups 15%, and sales +150 bps.
- Introduced Agile (Scrum) processes to the organization and reduced annual licensing/maintenance costs by 30% through contract renegotiations.
Enterprise IT lead across all Limited Brands, specializing in POS-to-sales-audit data integration, ETL architecture, and Tandem big data systems.
Key Achievements:
- Technical lead for District Manager Dashboard architecture (Java, TIBCO, XML), matching payroll against delivery schedules and highlighting 5 underperforming stores per district.
- Developed reusable Java library calls standardizing TIBCO enterprise messaging across Limited Brands.
- Managed consultant implementation teams for Tandem Data Warehouse loads accommodating new POS hardware and payroll updates.
Began as POS intern during undergrad at Ohio State; hired full-time onto Tandem Himalaya big data warehouse team before graduation on the strength of internship delivery.
Key Achievements:
- Designed common C library DLLs callable from BASIC POS application to render green-screen graphical UI components.
- Developed data warehouse proof-of-concept on Tandem Himalaya with NonStop SQL/MP and MicroStrategy DSS suite (Server, Web, Agent).
- Handled third-tier support and store polling management (Park City, Excellenet), using support insights to drive field-grounded requirement enhancements.
Deliberately self-assembled an early AI curriculum before AI degrees existed — combining computer science with philosophy of mind coursework and cognitive psychology classes, driven by a lifelong passion for artificial intelligence.
Specialized Focus & Key Achievements:
- Self-assembled specialized AI track: Philosophy of Mind, Cognitive Psychology, Symbolic Systems, and Computer Science.
- Hired full-time by Victoria’s Secret prior to graduation following high-impact POS C/BASIC library project.
My Work Portfolio
Insights & Articles
May 16, 2025
May 10, 2024
January 26, 2025
Beyond the Code
